10:33 Tuesday, December 12

Next Generation Innovations is a Software Product Development & Support Company. We do complex Business Software & Consumer sites in Real Estate, Finance, Payments and Social Networking.

We also run a dedicated Technology Product Support division under the name of Help Me.

We invite you to read about Domain expertise, Engagement models and Case studies - and decide if NextGenI can be your partner in your next Web Software, Mobile App or Tech Support venture.

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a 16×5 help desk for one of the Top Grossing iPhone applications which required skill set and knowledge of VPN, Firewalls, MAC & Linux in addition to Windows. Satisfaction rate moved from 70% to 85% within 6 months and the involvement of Development Team in support issues ┬áreduced from 20 hours per week to less than 2 hours per week.

We also assisted the customer in QA of the product prior to releases on various version of the iOS, Windows & MAC.

Tools Used: ZenDesk, VoIP, TeamViewer